Customer Service

At Cleopatraschoice.com we are always interested in what you have to say. If you have ANY questions, comments or suggestions, or want to inquire about an order you placed, please email us using this simple form. We will respond to you within 24 hours or sooner. Click here to learn more about Cleopatra's Choice.

You can call us Mon - Fri, from 9:00 am to 5:00 pm Pacific Time at our toll-free phone number: If we are not available for some reason, please leave a message and we will get back to you within 24 hours.1-800-925-4232.

Contact our Skin Care Experts for Free Advice: If you are unsure of what product is right for you, our skin care experts are available by phone or using the email form below. Feel free to contact us with questions about your skin type, any skin problems or skin related goals that you may have. We will put together a custom skin care regimen for your unique needs and give you skin care tips for your unique skin type. We welcome you to follow up after following our recommendations to let us know about improvements in their skin.

Product Reviews and Testimonials: Please use this form to submit any product reviews or overall testimonials. Please mention the name of the product for which you are providing your review.

Shipping Information

We will ship your order within 24 business hours via UPS or US Postal Service depending on your location. A tracking number will be emailed to you as soon as your order is shipped. It will take approximately 2 - 6 business days to get to you from the day that we ship it out depending on where you are located.

Our shipping rates are:

Orders $1 - $49 : $6.92 for Standard shipping (1 - 5 business days delivery time)
Canada/International orders take 10-15 business days for delivery

For a Limited Time US Orders over $49 get FREE Shipping!

3 Day Air Shipping (US)*: $15.99

2 Day Air Shipping (US)*: $25.99

Next Day Air Shipping (US)*: $38.99

Shipping to Canada: $19.92 (up to 4 lbs)

International Shipping: (Outside US & Canada) $34.99 (up to 4 lbs)

(For orders outside the US that are over 4 pounds we may contact you if there are extra shipping charges. Sorry we can not offer free shipping to orders outside the U.S. due to the cost. Thank you for your understanding.)

*3 Day, 2 Day and Next Day Air Shipping is Only available within the Continental United States.

How To Order:

Ordering by Credit Card: You can order by credit card or paypal through our 100% secure online store or by calling us. Simply browse the categories on the left, and add to your shopping cart anything you like. When you are ready, just hit the checkout button on the right hand side and you'll be taken through a quick and easy checkout process. We currently accept the following credit cards:

Mastercard | Visa | American Express | Discover | Paypal

Your credit card statement will state Cleopatra's Choice. If you are paying by Paypal just follow along with the checkout process and you'll get a chance to put in your paypal information.

Ordering by Mail: If you wish to order by mail, simply go through the website, add items to your cart and check out. Then you'll need to print out your order confirmation page and mail it in along with your payment to Cleopatra's Choice - 9825 Independence Ave Chatsworth, CA 91311 - We accept money orders (U.S. customers only) if you are ordering by mail.

9.75% sales tax will only be charged if you live in California. All other states can shop our dead sea products completely tax free.

Return and 100% Guarantee Info:

We are 100% confident in the quality of our dead sea skin and hair products and know that you'll enjoy every second of using them. We stand behind our products with our 100% 2 MONTH, money back guarantee. So if for some reason you are unsatisfied with your purchase, do not be alarmed. We will gladly refund you your order total or exchange the product for something else. Unfortunately all international (outside U.S.) shipping charges cannot be refunded. If you choose to return a product, please ship it back to us at the address below with attention to the Returns Department.

Our mailing address is:

Cleopatra's Choice
9825 Independence Ave.
Chatsworth, CA 91311
1-800-925-4232

Privacy Policy

Cleopatra's Choice values your privacy greatly and will never give out, rent or sell any of your email information. When you place an order with we need to collect certain information from you including your address, phone number, name and credit card information. Because our website and database use 128 bit SSL encryption, your information is kept safe from hackers or email spammers. You can be absolutely sure that Cleopatra's Choice will never divulge your email address or any other information you provide to us.

We hate email spam and telemarketers just as much as you do and we value your privacy!