Customer Service

At Cleopatraschoice.com we are always interested in what you have to say. If you have ANY questions, comments or suggestions, or want to inquire about an order you placed, please email us using this simple form. We will respond to you within 24 hours or sooner. Click here to learn more about Cleopatra's Choice.

You can call us Mon - Fri, from 8:00 am to 5:00 pm Pacific Time at our toll-free phone number: If we are not available for some reason, please leave a message and we will get back to you within 24 hours.

1-800-925-4232

Contact our Skin Care Experts for Free Advice: If you are unsure of what product is right for you, our skin care experts are available by phone or using the email form below. Feel free to contact us with questions about your skin type, any skin problems or skin related goals that you may have. We will put together a custom skin care regimen for your unique needs and give you skin care tips for your unique skin type. We welcome you to follow up after following our recommendations to let us know about improvements in their skin.

By Phone:
1-800-925-4232
Mon-Fri 9am-5pm PST

Shipping Information

 
 
 

We will ship your order within 24 business hours via Fed Ex or US Postal Service depending on your location. A tracking number will be emailed to you as soon as your order is shipped. Orders are shipped from our Indiana warehouse and most orders arrive in the US in 1-6 days.

Some items have Free Super saver shipping even if they are under $39. These items are labeled with FREE SHIPPING on their product detail page.

Our shipping rates are:

Continental U.S. Orders $1 - $39 : $4.99 for Standard Super Saver shipping (2-7 days delivery time)

U.S. Orders over $39 get FREE Super Saver Shipping For a Limited Time!

Please note: Due to the very high cost of shipping to Hawaii and Alaska we not able to provide free shipping to these 2 states. We do apologize for this and thank you for your understanding. Shipping cost to AK and HI can sometimes be up to 3 times the cost of shipping to within the continental US.

FOR FASTER DELIVERY: You also have the option of paying extra for FedEx Ground, 3 Day, 2 Day or Next Day service as well as USPS Priority Mail (2-5 days delivery time). These rates are based on your order weight. We get great rates from FedEx and USPS and have passed those rates on to you. You can view the rates when you've added all your items to your shopping cart and entered your zip code.

CANADA & Australia: Starting at $4.94. Add your products to cart and then use the shipping calculator in the shopping cart to see actual shipping cost. Canada & Australia orders take 10-14 business days for delivery. Please note that you may incurr customs or duties fees depending on your countries customs rates. This is not included in any shipping charges which we charge you and is the responsibility of the customer.

INTERNATIONAL: (Outside US, Canada & Australia) - We are very sorry but we are currently forced to discontinue shipping to countries outside of the U.S. Canada and Australia because unfortunately we have too many orders getting lost in the post. We are very sorry for this, but it is something we must do to avoid heavy losses on international shipments. Thank you for your understanding.

For orders outside the US - we discount part of your shipping cost by asking you to pay less than we are charged to makeup for the fact that we are not able to offer free shipping for orders outside the U.S.

How To Order:

Ordering by Credit Card: You can order by credit card or paypal through our 100% secure online store or by calling us. Simply browse the categories on the left, and add to your shopping cart anything you like. When you are ready, just hit the checkout button on the right hand side and you'll be taken through a quick and easy checkout process. We currently accept the following credit cards:

Your credit card statement will state Cleopatra's Choice. If you are paying by Paypal just follow along with the checkout process and you'll get a chance to put in your paypal information.

9.25% sales tax will only be charged if you live in California (because that is where our headquarters are based). All other states can shop our skin care products completely tax free.

Return and 100% Guarantee Info:

We are 100% confident in the quality of our dead sea skin and hair products and know that you'll enjoy every second of using them. We stand behind our products with our 100% 60 Day, money back guarantee. So if for some reason you are unsatisfied with your purchase, do not be alarmed. We will gladly refund you your order total or exchange the product for something else. Unfortunately all international (outside U.S.) shipping charges cannot be refunded. If you choose to return a product, please ship it back to us at the address below with attention to the Returns Department.

The address for returns is:
Cleopatra's Choice RETURNS
3100 Reeves Rd.
Plainfield, IN 46168
1-800-925-4232

Privacy Policy

Cleopatra's Choice values your privacy greatly and will never give out, rent or sell any of your email information. When you place an order with we need to collect certain information from you including your address, phone number, name and credit card information. Because our website and database use 128 bit SSL encryption, your information is kept safe from hackers or email spammers. You can be absolutely sure that Cleopatra's Choice will never divulge your email address or any other information you provide to us. We hate email spam and telemarketers just as much as you do and we value your privacy!